FAQ! Need help?
You can find a list of the most frequently asked questions (and answers) below.
If you still can’t find the answer to your question please feel free to email us or message our online chat.
What is Probecart?
Probecart is a print-on-demand store offering a variety of custom-designed T-shirts and hoodies to match every style and season.
How can I place an order?
Simply browse our collection, select your favorite T-shirt or hoodie, choose your size and color, and click “Add to Cart.” Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, secure online payment options, and cash on delivery (COD) for added convenience.
What is your return and refund policy?
Since our products are custom-made, we do not accept returns or exchanges unless the item is damaged or defective. Please contact us within 7 days of receiving your order if there’s an issue, and we’ll assist you in the return process.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days, with an additional 5-10 business days for shipping, depending on your location. You’ll receive tracking information once your order has shipped.
Can I cancel or change my order?
You may request to cancel or change your order within 2 hours of placing it. After this window, production begins, and modifications are no longer possible.
Do you offer size charts?
Yes, we provide detailed size charts for all our T-shirts and hoodies on the product pages. We recommend referring to these charts to ensure the best fit.
How do you protect my personal information?
We take your privacy seriously. We have robust security measures in place to protect your personal information, as outlined in our Privacy Policy.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us at contactprobecart@gmail.com within 7 days of delivery, and we will assist you with the return and replacement process.
How can I stay updated on new arrivals and special offers?
Sign up for our newsletter at the bottom of the page to receive exclusive offers, updates on new arrivals, and a 25% discount on your first order!
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will
get back to you as soon as possible.
Be sure to include your order number (if you have one).
Please email us at contactprobecart@gmail.com
