Refund and Returns Policy

Return and Refund Policy for Probecart

Website: https://probecart.shop
Contact Email: contactprobecart@gmail.com

Thank you for shopping at Probecart! We strive to deliver quality products and ensure your satisfaction. Since we operate as a print-on-demand store, each item is uniquely made once ordered. Below is our policy regarding returns and refunds to clarify any questions you may have.

1. General Return Policy

Due to the custom nature of print-on-demand products, we do not accept returns or offer exchanges unless the item received is damaged, defective, or incorrect. We encourage you to carefully check your order details, including size, color, and design, before finalizing your purchase.

2. Return Eligibility Criteria

Returns are only accepted if:

• The item received has a manufacturing defect.
• The item received is damaged during shipment.
• The item received does not match the order details (e.g., incorrect size, color, or design).

Items that do not meet the above criteria cannot be returned or refunded.

3. Return Process

If your order qualifies for a return, follow these steps:

• Contact Us within 7 days of receiving your item. Email us at contactprobecart@gmail.com with your order number, a description of the issue, and photographic evidence of the defect or damage.
• Our customer service team will review your request and notify you of the next steps. Upon approval, we’ll provide return instructions if necessary.

Items sent back to us without prior authorization will not be accepted.

4. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If approved, your refund will be processed within 5-7 business days. Refunds are credited back to your original payment method.
• Partial Refunds: In certain situations, partial refunds may be granted for items showing signs of use or minor damage not reported initially.

Please note that shipping costs are non-refundable unless the return is due to our error.

5. Non-Returnable Items

We do not accept returns for:

• Items not in their original condition.
• Items worn, washed, or altered.
• Items returned without prior authorization.
• Sale or clearance items, which are final sale.

6. Exchanges

Since each product is custom-made, we do not accept exchanges for incorrect sizing or personal preference. We recommend checking our size chart before placing your order. If you need assistance with sizing, please contact our support team before ordering.

7. Cancellations and Changes

You may request to cancel or change your order within 2 hours of placing it. After this timeframe, production begins, and modifications or cancellations are not possible.

8. Shipping and Handling for Returns

• Customers are responsible for return shipping costs, except for items that are defective or incorrect.
• We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of your returned item without tracking.

9. Contact Us

If you have any questions regarding our Return and Refund Policy, please email us at contactprobecart@gmail.com. Our customer service team is here to help resolve any concerns you may have.

Probecart values your business and aims to provide a smooth shopping experience. Thank you for understanding our return and refund guidelines.